Workshop Overview- Assertiveness skills are the essential backbone to developing great communication
skills, getting the most out of your time and reducing personal stress. This programme will introduce or reinforce current
skills and develop a range of additional skills on how to increase your assertive behaviour and gain greater respect from
your manager, peers and internal or external customers. It will also look at how to develop a range of appropriate styles
tailored to individual and difficult situations.
Training Objectives
Identify the personal blockages preventing assertive behaviour.
Learn how to build trust, credibility and rapport fast and effectively.
Gain confidence in handling handle conflict, criticism and other challenging situations.
Deal with different behaviour ranging from aggressive through to submissive.
Learn to manage time through assertive behaviour techniques.
Develop a broader range of communication techniques to use in a variety of settings
Workshop Content -
Assertive & aggressive behaviour. Saying no with confidence. Dealing with conflict. Managing time assertively. Reducing
and dealing with stress. Transactional analysis. Practical exercises. Facilitated learning.
If you need further information on our assertiveness programmes
or the other communication skills programmes detailed, please contact us for an initial consultation with one of our communication
specialists.
