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Dealing with Difficult People – Training Workshop

Dealing with Difficult People training at a glance

What it covers: Causes of difficult behaviour, adapting your communication style, handling conflict and criticism, and staying calm under pressure

Approaches used: Emotional intelligence, transactional analysis and conflict management techniques

Ideal for: Managers, team leaders and staff who deal with challenging colleagues, customers or situations

Price: From £1,500 + VAT per facilitator per day, plus materials | Group size: Up to 12 per facilitator

Duration: Usually 1 day, with half-day and 2-day options | Location: At your premises across the UK, Europe and worldwide

Trainer: Graham Price, 25+ years in Learning & Development, including senior L&D roles at Yell and Reed Elsevier

At times, we all have to work with people we do not find as easy to work with, as others. This workshop looks at the key behaviours that make people difficult to work with, and a range of solutions that can improve these working relationships. In this programme attendees will analyse their own communication style and how to flex this, to enhance personal interactions.

This Workshop will explore key areas such as transactional analysis, motivation, recognising and dealing with workplace conflict, as well as reasons why some people are particularly challenging to work with. By the end of this workshop attendees will develop a range of strategies, to handle a range of difficult and demanding situations more effectively.

This is an interactive experiential training programme allowing participants time to analyse the people they work with, as well as their own behaviours and attitudes, that can both help and hinder personal interactions.

Below is the outline for a programme that we deliver, however, we can also use a couple of highly effective tools that are specifically designed to assist in conflict situations when difficult situations escalate. These are the SDI Strength Deployment Inventory and the Thomas-Kilmann Instrument which will add and additional cost for the profiles over our facilitation rate

SDI - Strength Deployment Inventory

SDI is a self-assessment tool that helps people understand what gives them a sense of self-worth and what’s important to them when relating with others. Particularly useful when looking at conflict in teams and organisations.

Thomas-Kilmann Conflict Instrument

The TKI is fast and accessible, delivering insight, empowerment and resolution to anyone involved in conflict. By identifying alternative conflict styles, it helps people reframe and defuse conflict, creating more productive results.

Objectives - Dealing with Difficult People

By the end of this training workshop attendees will be able to;

Develop the confidence to handle a wide range of difficult and demanding situations more effectively.
Recognise the elements that create difficult situations.
Analyse their own communication style.
Gain confidence in handling conflict and criticism.
Deal with difficult people and their behaviour.
Recognise the causes of difficult behaviour and how to challenge it constructively
Define the key behaviours that both help and hinder interpersonal interactions.
Develop a broader range of interpersonal communication techniques to use in a variety of settings.

Course Content

How we communicate

How we give and receive information
Analysing our preferred style
Adapting and flexing our preferred style

Skills of an Effective Communicator

Emotional intelligence
Transactional analysis
Giving positive and negative feedback

Managing Performance

Dealing with poor performance and challenging people
Effective change communication
Causes of difficult behaviour
Underlying motivation and core behaviours
Cause and consequence

Communicating in Difficult situations

Conflict management and escalation
Controlling emotions – Fight or Flight

Some more of our Leadership Training and Development Courses are detailed here

This is not an extensive list, but it will give you a view of the training programmes that we can deliver for you and your organisation. Just click on the links for more details.

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Introduction to Management Skills Workshop

This three-day workshop is designed for delegates who have little management experience and for those who have experience but less in the way of formal training. Click Here

Recruitment and Interviewing Training

This training programme will give experienced and newly promoted managers, the essential skills of how to recruit staff effectively

Developing your Coaching Skills Training Workshop

Our Coaching Training workshops for Leaders will develop the ability to coach effectively through a range of practical, real-world exercises. Click Here

Managing Performance Problems Training Workshop

The purpose of this Workshop is to provide managers with a foundation of the knowledge and skills required to seek the real reasons why people don’t perform the way they should and then help them match solutions to those problems. Click Here

Location - Where do we deliver our Training Workshops and Courses?

Although based in London, we will deliver our Leadership Training Workshops and Courses across the UK, at your premises or at an organised event space. With many programmes, we can also deliver them online or in person in Europe and around the World.

Attendees - How many people can we have attending a training workshop?

We tend to work with a maximum of 12 attendees per Facilitator/Trainer, although this is flexible depending on the workshop.
Some workshops with diagnostic tools allow us to have around 16 to 20 attendees per facilitator.

Duration - How long do our workshops take?

Although we do some events over a half day, many will be one or two days in duration and can be split if required over different days, over weeks or months.

Pricing - How much does a Leadership Training workshop cost?

The price for a Leadership or Management Workshop starts from £1,500 + VAT per facilitator, plus materials as required.
Travel and Accommodation Expenses, if required, will be charged at cost (Not charged within the M25).
We also offer special rates for charity, education, and healthcare organisations, such as the NHS.

Experience - What experience do your facilitators have?

Our trainers typically have over 20 years of experience in delivering our workshops after a background in delivering Leadership training in large corporate organisations.
Our lead certified facilitator is Graham Price, who has been delivering training workshops, away days and events around the world for over 25 years with our team of trainers, on our trainer profile page

Interaction - How interactive are your Leadership Training workshops?

Being part of an Accelerate UK Leadership event is a highly engaging experience, with many practical exercises that build on the theory and research that underpin it.
Our courses are designed to be a memorable and enjoyable experience with lasting practical results.
The end result is that everyone has a chance to contribute and get involved throughout the programme..

Online - Can we deliver the our training workshops online?

The simple answer is yes, but it will never be as effective as getting everyone in a room (or most of them, if we have a few remote attendees).
Providing a Leadership Training Course, is an excellent opportunity to get your Management team together for a day, or longer.

For more details on our range of Training Programmes, please contact us on 0203 507 0053 or via email or form and we will answer any of your questions regarding this course. We work throughout the UK and internationally and our team of trainers are able to talk through your exact training requirements to develop your staff, based on your overall organisational Requirements.

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