We all have, at times, to work with people we do
not find as easy to work with as others. This training workshop looks at the key behaviours that make people difficult to
work with and looks at a range of solutions that can improve these working relationships. In this programme attendees
will analyse their own communication style and how to flex this style, to enhance personal interactions with difficult
people. This Workshop will explore many key areas such as transactional analysis, motivation, recognising and dealing
with workplace conflict, as well as the reasons why some people are particularly challenging to work with. By the end
of this workshop attendees will develop a range of strategies to handle a wide range of difficult and demanding
situations more effectively. This is an interactive experiential training programme that allows participants to take time
to analyse the people they work with, as well as their own behaviours and attitudes that can both help and hinder personal
interactions.
Working
with Difficult People Objectives
By the end of this training workshop attendees
will;
Develop the confidence to handle a wide range of difficult and
demanding situations more effectively
Recognise the elements
that create difficult situations
Analyse their own communication
style
Gain confidence in handling conflict and criticism
Deal with difficult people and their behaviour
Learn to recognise cause of and to challenge difficult behaviour
Define the key bevaviours that both help and hinder interpersonal interactions
Develop a broader range of interpersonal communication techniques to use in a variety of settings
Working with Difficult People Content
How we communicate - How we give and receive information - Flexing our style - Analysing and adapting preferred
styles Skills of the Effective Communicator - Emotional intelligence - Transactional analysis - Giving feedback—both positive or negative. . Managing Performance - Dealing with
poor performance - Dealing with challenging people - Effective change communication strategy Causes of difficult behaviour - Motivation and Change - Core behaviours -
Cause and consequence Communicating in Difficult situations - Conflict management and escalation. -
Controlling emotions - Fight or Flight
For more details on our Communication Training Programmes, contact us now. We work throughout the UK and internationally and our team of trainers are able to talk through your exact requirements
and the training required to develop your staff into effective leaders
