Interpersonal Communication Skills - Training Workshop
Developing emotional intelligence is key to interpersonal
communication and this workshop allows attendees to closely analyse their own preferred communication styles and learn how
to adapt their style, to enhance each and every personal interaction. This programme will explore many key communication areas
including body language, transactional analysis, communication under pressure and how to recognise and deal with workplace
conflict. By the end of this workshop attendees will develop the confidence to handle a wide range of difficult and demanding
situations more effectively. This is an interactive experiential training programme that allows participants to take time
to analyse their interpersonal communication in depth.
Interpersonal Communication Skills Objectives
By the end of this training workshop attendees will;
Develop the confidence to handle a wide range of difficult and demanding situations more
effectively
Analyse their own interpersonal communication style
Gain confidence in handling conflict, criticism and other challenging situations
Deal with different behaviour ranging from aggressive through to submissive
Learn to manage change through effective interpersonal communication.
Develop the skills to negotiate and influence with confidence
Develop a broader range of interpersonal communication techniques to use in a variety
of settings
Interpersonal communication Course Content
Our personal communication style - How we receive information - How we give information -
Analysing and adapting preferred communication styles Skills of the Effective Communicator - Emotional intelligence
- Transactional analysis - Giving feedback—both positive or negative. . - Body Language -
Impact of effective listening and questioning Communicating Change - Why people react to change in different ways.
- The change curve - Effective change communication strategy Influence and persuasion. - Negotiating
for win/win results - The keys to successfully influencing others Communicating in Difficult situations -
Conflict management and escalation. - Controlling emotions - Fight or Flight
For more details on our Communication Training Programmes, contact us now. We work throughout the UK and internationally and our team of trainers are able to talk through your exact requirements
and the training required to develop your staff into assertive communicators
