Communicating effectively, in one to one and group settings,
is seen as one of the key competencies in business when it comes to getting the most out of employees and fortunately it is
one of the key skills that can be improved quickly and dramatically. Assertive communication allows managers remain in control
of their staff and workload more easily and this programme develops a range of tools and techniques to ensure each and every
opportunity for communication is as effective as possible. By the end of this workshop attendees will learn how to communicate
positively in a range of settings including meetings, presentations and on a one to one basis.
Communication Skills Objectives
By the end of this training workshop attendees will;
Develop the confidence to communicate positively in a wide range of difficult and demanding
situations
Be able to build trust and rapport both quickly and effectively
Develop the skills to make an immediate positive impact in a range of situations including
meetings and presentations
Deal with different behaviour ranging from aggressive through to submissive
Develop a broader range of communication skills including active listening and effective
questioning skills
Communication Course Content
Making an immediate impact - First impressions - Clarity of language - Building
trust and credibility. - Radiating confidence Communication techniques that help or hinder - Active Listening
and effective questioning - Submissive vs. Aggressive - Softeners - Defend/Attack Identifying
personal blockages preventing effective communication - Self limiting beliefs - Seek first to understand -
Being present Communication to groups - Presenting Effectively - Running effective meetings - Setting communication
objectives
For more details on our Communication Training Programmes, contact us now. We work throughout the UK and internationally and our team of trainers are able to talk through your exact requirements
and the training required to develop your staff into highly effective communicators
