Workshop Overview- Assertiveness skills are the essential backbone to developing great communication
skills and getting the most out of your staff. This programme will introduce or reinforce current skills and develop a range
of additional skills on how to increase your assertive behaviour, emotional intelligence and gain greater respect from your
team members. It will also look at how to develop a range of appropriate styles tailored to individual and difficult situations
Training Objectives
Identify the personal blockages preventing assertive behaviour.
Learn how to build trust, credibility and rapport fast and effectively.
Gain confidence in handling handle conflict, criticism and other challenging situations.
Deal with different behaviour ranging from aggressive through to submissive.
Learn to manage time through assertive behaviour techniques.
Develop a broader range of communication techniques to use in a variety of settings
Workshop Content -
Assertive & aggressive behaviour. Giving feedback—positive or negative. Dealing with conflict. Managing time assertively.
Emotional intelligence. Transactional analysis. Practical exercises. Facilitated learning. Live coaching sessions.
If you need further information on our assertiveness programmes
or the other communication skills programmes detailed, please contact us for an initial consultation with one of our communication
specialists.
